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Policies

Return

Copenhagen Kid facilitates the returns of items under specific conditions. Returns are allowed, provided the item is in the same condition as received, unused/unwashed, with tags, and in its original packaging. However, certain items are excluded fro

Exchanges and Store Credit

Exchanges and store credits are allowed, depending on the circumstances. To qualify for an exchange or store credit, the item must be in the same condition as received, unused/unwashed, with tags, and in its original packaging. Certain items, such as

Cancellations and Order Modifications

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for a refund, exchange, or store credit. Please refer to those policies for more details. Our can

Incomplete Orders / Missing Items Policy

Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, Copenhagen Kid will process a replacement for the affected items. The Incomplete or Missing

Warranty

Eligibility. Vendor level eligibility: Yes. Warranty Coverage Period. Window length: 12 months. Window start date: The warranty period commences as of the date of the order invoice. Coverage Details. The manufacturer warrants this product of any defe

Shipping

Eligible Destinations:. Copenhagen Kid provides shipping services to the contiguous 48 states, Washington D.C., Hawaii, Alaska, and Canada. Order Fulfillment:. Unless otherwise indicated on the product page, for in-stock orders, our fulfillment team

Chargebacks

At Copenhagen Kid, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agree

Discounts

At Copenhagen Kid, we believe in providing exceptional value to our valued customers. To enhance your shopping experience and reward your loyalty, we offer the following discount policy:. Promotional Discounts:. We frequently run promotional campaign

Onward VIP Protection+

Copenhagen Kid has partnered with Onward to provide our customers with carbon neutral shipping protection, CashBack and a 90 day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or d