# copenhagen-kid

> Public Help Center articles for copenhagen-kid.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [Playmat Safety](https://help.copenhagenkid.com/en-US/playmat-safety-828368.md): Safety and Non-Toxic Assurance. At Copenhagen Kid, we prioritize your child’s safety above all. Our foam play mats are crafted from premium, non-toxic materials and have been rigorously tested by one of the world’s top third-party laboratories to mee
- [Playmat Care Instructions](https://help.copenhagenkid.com/en-US/playmat-care-instructions-828370.md): Do you have a customer service question? info@copenhagenkid.com, We will respond within 24 hours (usually sooner).
- [Play Mat Assembly instructions](https://help.copenhagenkid.com/en-US/play-mat-assembly-instructions-918005.md): Please follow our Play mat assembly instructions below. If you want bigger images - you can download the instructions here:
- [Warranty](https://help.copenhagenkid.com/en-US/warranty-828323.md): 3 Years Warranty for Copenhagen Kid Play Mats. Thank you for choosing Copenhagen Kid! We proudly stand behind the quality of our play mats and offer a 3 years warranty to ensure your satisfaction. Warranty Coverage. Our 3 years warranty begins from t
- [Suitable Surfaces](https://help.copenhagenkid.com/en-US/suitable-surfaces-4077575.md): Our playmats can be used effectively on a variety of surfaces, including carpets, rugs, hardwood, and tile floors. They adapt well to different spaces; however, on very plush or high-pile carpets, the mats may shift slightly compared to firmer surfac
- [Shipping Information](https://help.copenhagenkid.com/en-US/shipping-information-828337.md): We’re dedicated to getting your order to you quickly and efficiently, with both FREE standard shipping and paid 2-day shipping options available. 2-day shipping is calculated at checkout based off of the items in your cart. Eligible Destinations. Co
- [Returns](https://help.copenhagenkid.com/en-US/returns-828312.md): Copenhagen Kid facilitates the returns of items under specific conditions. Returns are allowed, provided the item is in the same condition as received, unused/unwashed, and in its original packaging. However, certain items are excluded from returns,
- [Refunds or Exchanges?](https://help.copenhagenkid.com/en-US/refunds-or-exchanges-828313.md): Exchanges and store credits are allowed, depending on the circumstances. To qualify for an exchange or store credit, the item must be in the same condition as received, unused/unwashed, with tags, and in its original packaging. Certain items, such as
- [Incomplete Orders / Missing Items Policy](https://help.copenhagenkid.com/en-US/incomplete-orders--missing-items-policy-828318.md): Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, Copenhagen Kid will process a replacement for the affected items. The Incomplete or Missing
- [What do I do if my item(s) arrives damaged?](https://help.copenhagenkid.com/en-US/what-do-i-do-if-my-item(s)-arrives-damaged-828331.md): We’re sorry if your items have arrived damaged!. We’ll do our best to help!Please email our team info@copenhagenkid.com with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced due
- [Cancellations and Order Modifications](https://help.copenhagenkid.com/en-US/cancellations-and-order-modifications-828316.md): Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for a refund, exchange, or store credit. Please refer to those policies for more details. Our can
- [My order was marked delivered but it’s not here](https://help.copenhagenkid.com/en-US/my-order-was-marked-delivered-but-it%E2%80%99s-not-here-828332.md): If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship